Applicable to All Phone Case
Cancellation
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@casenique.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here service@casenique.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us at service@casenique.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Applicable to Fully Customised Phone Case
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Rarely, however, things don’t go to plan. If there’s anything wrong with the item you have received, we will do our best to fix it to your satisfaction.
If you want to return an item, please contact us within 2 weeks of receiving the order at Service@casenique.com. Please take pictures of the defected, or wrong item sent to you and attach them to the initial email with an explanation.
NOTE: Personalised products have been manufactured to your specifications and cannot be sold to another customer. Therefore, we can only exchange or refund a customised product in case of a manufacturer’s fault or wrong order on our side.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging when shipping it back.
If you have additional questions about returning an item, please contact us at Service@casenique.com.
Unfortunately we do not offer refunds or retuns on our customised case, as a our items are handmade to your recuest. If items arrived damaged lease take picutres and email us within 24 hours and we will review your situation.
Please email us at service@casenique.com with your order number and reason for refund request and we will process this as soon as we can. We also do our best to provide the best service and quality with our cases and we are sure you will be satisfied with your order. Our curent dispatch time is 5-28 days from the date your order is placed. Once an item has been dispatched you wil receive a confirmation email with a trackimng number for your order. We deliver worldwide and all intemational orders will be provided with a tracking number. Any custom or import charges wil need to be paid by you and we are not responsible. We cannot be resonsible for delays to your delivery due to courrier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guid.