Applicable to Fully Customised Phone Case

Can you add products that aren't already listed?

You can upload your image in the product page, we will use 180g coated paper printing (please make sure to upload the best quality images, if too low, the result will be unsatisfied, but we do guarantee the quality of printing and color clarity), if still not, please contact us at service@casenique.com and we will see what we can do.

Everything is dependent on the cost and availability of the commodities.

How long would it take to prepare and ship my order?

We ship our handcrafted cases within 7-28 days of receiving your purchase. Each case is handmade upon ordering.

Will my case look exactly like the product images or everyone else's?

Our customised case is handmade so they will not look exactly like the images, besides, depending on the items you choose, we need the freedom to create the best design for your case.

Feel free to send us
a message with for any special requests.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Applicable to All Phone Case

Where can I find the tracking number?

After payment, we will arrangethe logistics company to deliver the goods, and send you the logistics tracking number in various forms such as email/site/WhatsApp.

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

You can also vistit here to track your order: @@@@@@@@@@

Can I make changes to my order?

We do apologize for the inconvenience, however, we are unable to make changes to your order.

If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order. 

Please contact our @@@@ as soon as possible to request a cancellation.

I received a damaged/defective item. What’s next?

If you receive a less than perfect item, please take a photo and contact @@@@@@@@ right away. We will gladly review the information and replace your order free of charge!

How do I cancel my order?

We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet.

Please contact our @@@@@ with your order number, and we will look into the status of the order and assist you accordingly.

If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.

How should I clean my case?

We suggest cleaning your case with mild soap and warm water or with a damp microfiber cloth. Most stains can be removed using these methods. The products can then be air dried or dried lightly with a paper towel. Please note that any damages that occur during cleaning attempts or during the cleaning process are not covered under our warranty program. We advise that you always use care and caution when cleaning your case or other products.

I have a discount code, how can I use it?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

What do I do if I didn’t receive my shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
What do I do if I received the wrong item?

We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact ourCustomer Support Team. We will guide you through the next steps in ensuring you are delivered the correct item.

How can I apply my discount code to the order, and how many can I apply?

All promotion and discount codes need to be added into the shopping cart during checkout. You can find the code box on the right hand side once you proceed to checkout.

At this time, only one promotion / discount code can be applied per order.